Refund Policy

You may cancel renewal at any time from your Account page. Cancellation stops your next scheduled charge. Access continues through the end of your current paid term and is not prorated.

Monthly memberships are non-refundable once billed. Cancel renewal before your next billing date to avoid the next charge.

Annual memberships are refundable in full within 14 days of the initial charge if you have not generated or downloaded any final deliverables (Phase 5 résumés or the Executive Identity Profile). After that window, or once any final deliverable has been generated, annual memberships are non-refundable; your access continues through the end of the paid year.

The $49 Increase My Impact purchase is a one-time payment, not a recurring subscription. It includes access to the five-phase Increase My Impact digital experience.

You may request a full refund within 14 calendar days of your original purchase date only if you have not completed Phase 1, Understand Your Brand. Phase 1 is complete once your Phase 1 Vision Board has been saved. After Phase 1 is complete, the purchase is not eligible for a refund, even within the 14-day window.

To request a refund, sign in and use the refund request option on the Increase My Impact purchase page. Each request is reviewed against your purchase date and Phase 1 completion. Approved refunds are returned to the original payment method; processing time varies by payment provider and bank.

A full refund removes only the access that came from this website purchase. Access you hold through a verified book receipt, beta invitation, or other separate grant is not affected.

Printed book orders placed on Amazon are governed by Amazon's own return and refund policies.

Nothing in this policy limits any consumer rights you have under applicable law.

Contact us within 60 days at support@knownandbuilding.com and we'll investigate promptly.

Email support@knownandbuilding.com from the address on your account with your request. We typically respond within two business days.